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Consumer Rights and Responsibilities

  • You have a right to apply for Personal Care Attendant (PCA) services.
  • You have a right to receive the Skills Training you need to manage your own PCA program.
  • You have a right to be treated in a friendly, courteous and respectful way.
  • You have a right to a friendly, courteous and timely response to questions.
  • You have a right to receive information in a way that you are able to understand.
  • You have a right to confidentiality.
  • You have a right to review the contents of your file.
  • You have a right to be informed about any program changes.
  • You have a right to appeal all decisions made by Ethos.
  • You have a right to file a grievance if not satisfied with the services received.
  • You have a right to transfer to another PCA agency.
  • You agree to be visited by a Skills Trainer four times in the first year and annually thereafter.
  • You agree to be evaluated by an Ethos RN annually or at the end of your authorization period.
  • You will notify Ethos immediately if you enroll in a SCO (Senior Care Options) or One Care plan.
  • You will notify Ethos immediately if you enroll in Adult Foster Care, Group Adult Foster Care or any other MassHealth funded program providing in-home care.

DOWNLOAD THE CONSUMER GUIDE TO THE PERSONAL CARE ATTENDANT PROGRAM