Home > Mental Health Case Coordinator – Outreach

Jamaica Plain, MA
Salary: $42,000.00 /year


Ethos is a private, non-profit organization that is dedicated to promoting independence, dignity and well-being among the elderly and disabled through quality, affordable and culturally-appropriate home and community-based care. As a state-authorized Aging Services Access Point (ASAP), Ethos coordinates all the non-institutional home and community-based services for elderly and disabled residents of the southwest Boston neighborhoods of West Roxbury, Hyde Park, Roslindale, Jamaica Plain, and Mattapan and well as, provides city-wide nutrition services in Boston, which serve approximately 2.1 million meal for older adults, delivered to the home (Meals on Wheels) or served in neighborhood congregate settings (Community Cafés). The organization also provides Medicare Counseling (SHINE), Long-Term Care Ombudsman, Money Management and Healthy Aging programs for the entire city of Boston. For more information, visit www.ethocare.org.

A career that makes a difference and impacts the lives of others!

EO/AA/VEV/Disabled Employer —–Ethos Affirms and Supports Diversity

For applicants to be considered a COVER LETTER must be submitted with their resume.


Ethos seeks a passionate and dedicated Mental Health Case Coordinator to manage our new Elder Mental Health Outreach Team (EMHOT) Program, to provide short term support and connection to ongoing services for older adults in Boston experiencing acute mental health crises. The Mental Health Case Coordinator will be responsible developing and implementing program operations and protocols to ensure swift, thorough, and documented service to all referred EMHOT clients, from referral and intake though service delivery. The Mental Health Case Coordinator will also be responsible, with the support of a contracted LICSW clinician, for supervising four graduate-level student interns. The ideal candidate may have crisis intervention or de-escalation experience and is excited to work with seniors, eager to gain valuable experience with this population, and motivated to work hard on their behalf.


1. Develop and coordinate outreach and marketing plans for the EMHOT Program

2. Present to internal stakeholders and external partners on the services of the EMHOT, how to make referrals, and general information on identifying risky and crisis behavior

3. With supervision from the Mental Health Services Program Manager, develop, implement, manage and evaluate operational systems and protocols to accept EMHOT referrals, deploy services, and document and track client participation and progress

4. With support from the Mental Health Services Program Manager, train and lead a team of Master’s level student interns to administer the EMHOT Program with Ethos clients and external referrals. All students are closely supervised by both the Mental Health Case Coordinator and the and LICSW Clinician (consultant)

5. Collaborate with the LICSW Clinician who will provide clinical supervision for student interns, and case consultations

6. Under supervision from the LICSW Clinician, provide direct services to EMHOT clients, especially during LICSW Clinician’s vacation/sick absences and when student interns may be unavailable (i.e. school vacation). Direct services to clients may include: assessment, intervention planning, counseling, and referrals to ongoing services and supports.

7. Support Mental Health Services Program Manager to ensure timely submission of required notifications and reports to Ethos and funding partners (MCOA)

8. Keep informed of programs, services, clinicians and initiatives to serve elders in Boston with mental health challenges, and collaborate with these programs to build a network of referral sources for long-term/ongoing support for EMHOT clients

9. Keep informed of new funding opportunities and support Mental Health Services Program Manager and Director of Counseling and Support Services to complete grant applications as appropriate and relevant.

10. Support the Mental Health Services Program Manager and Chief Marketing Officer to develop program materials including, but not limited to: flyers, brochures, intake forms, documentation templates, communication template for EMHOT clients and collateral contacts, resource guides, etc.

11. Performs other duties as necessary


1. Bachelor’s Degree in psychology, social work, sociology or human services and at least two years of social services experience

1. Experience working with the elderly, crisis intervention or de-escalation experience, and/or experience working in a community service setting is preferred.

2. Ability to utilize interpersonal skills in relating sensitively to the concerns affecting the elderly individual and the population as a whole

3. Previous experience working in a team-based environment highly desirable.

4. Ability to observe and report objectively in both a verbal and written manner.

5. Flexibility to accept changing priorities.

6. Ability to climb stairs and carry up to 20 pounds

7. Must be able to drive or travel in an efficient manner – Ability to meet elders in need where elders are; in ERs, homes, and upon request.

8. Excellent communication skills.

Exempt Salary: $42,000 (FT – 35 hour work week)

Benefits include:

  • vacation = 3 weeks to start
  • sick time = 12 days
  • personal time = 1 week
  • 13 holidays off plus your birthday off!
  • health & dental insurance
  • life insurance
  • long-term disability insurance
  • short-term disability insurance
  • LTC and voluntary insurance
  • 403(b) retirement plan
  • credit union
  • pre-tax deductions

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